Privacy Policy

Last updated: 22 June 2026

Booths Karaoke is operated by XSV Entertainment Pty Ltd (“Booths Karaoke”, “we”, “us” or “our”), an intimate karaoke bar with private booths in the Melbourne CBD. We are committed to protecting your privacy and handling your personal information openly and transparently. This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.boothskaraoke.com.au), making a booking, or otherwise providing your personal information to us, you consent to the collection, use and disclosure of your personal information as described in this policy.

What personal information we collect

The personal information we may collect and hold about you includes your name, email address, telephone number, booking details (such as date, time, party size and any preferences or requests), any correspondence you send us, and technical information about your visit to our website (see “Cookies and website analytics” below). We do not collect sensitive information unless you volunteer it and it is reasonably necessary for one of our functions or activities.

How we collect your personal information

We collect personal information directly from you when you complete an enquiry or contact form on our website, make a booking or reservation, email or call us, or otherwise communicate with or visit us. We may also collect information through third-party service providers who help us operate our business, such as our booking and payment provider.

Why we collect, hold, use and disclose your personal information

We use your personal information to respond to your enquiries; take, manage and confirm bookings; provide our products and services; process payments; communicate with you about your booking or our venue; improve our website and services; and meet our legal and regulatory obligations. We will only use your personal information for the purpose for which it was provided, for a related purpose you would reasonably expect, or as otherwise permitted or required by law.

Bookings and payments

We use Square to manage bookings and to process payments. When you make a booking or payment, the information you provide is collected and processed by Square in accordance with Square’s own privacy policy. We do not store your full card details on our website. You can read Square’s privacy policy at squareup.com/au/en/legal/general/privacy.

Cookies and website analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. We use Google Analytics to collect anonymised statistical information about website traffic and usage, which helps us improve our website. Google Analytics may set cookies and collect information such as your IP address, browser type, pages visited and time spent on the site. You can control or disable cookies through your browser settings. For more information, see Google’s privacy policy at policies.google.com/privacy.

Disclosure of your personal information

We may disclose your personal information to our staff and related entities; to third-party service providers who assist us in operating our business and website (such as Square, our analytics, hosting and IT providers, and email or communication services); and to government or regulatory bodies where required or authorised by law. We do not sell your personal information.

Overseas disclosure

Some of our service providers (including Square and Google) may store or process personal information on servers located outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Data security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below and we will respond within a reasonable time. There is generally no charge for making a request, although we may charge a reasonable fee for retrieving information in some circumstances.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date revised accordingly.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

XSV Entertainment Pty Ltd (trading as Booths Karaoke)
197-203 Little Lonsdale Street, Melbourne VIC 3000
Email: [email protected]